TERMS & CONDITIONS
CUSTOMER CARE
We at Fox Island Railroad Co. take great pride in serving this small community of Friends and Family!
Unfortunately, as this is not our full time occupation, there will be times when products become unavailable and will not be restocked.
If you are interested in a particular item, please do not hesitate to
REACH OUT via Email! Products are often sold as Pre-Order batches when enough interest is presented.
Thank You to our Live Steam Friends & Family for supporting FIRX!
WHOLESALE // RETURN POLICY
FIRX does not currently offer any wholesale product pricing, however we are always open and working to suit the needs of each project! Our team would be happy to discuss any large-scale projects you have in mind.
All sales are final, unfortunately I'm not equipped to accept returns at the moment with so many small batches of projects in the works. That being said, if there is something wrong with your order or you are unhappy with your product, I will do everything in my power to correct this issue. Please keep in touch and let me know how I can help.
PRIVACY & SAFETY
We at FIRX take Customer Privacy very seriously.
Information used to create your account can not and will not be accessed by any FIRX team members, nor Sold to any third-party sites.
Fox Island will not share a Customer's Location, nor information about equipment or their Owners. FIRX reserves the right to withhold current Projects and Services from public viewing if so requested by Customer.
PAYMENT METHODS
ALL ORDERS MUST BE PLACED VIA EMAIL.
Jimmy will confirm your order, then send a request for payment.
Orders will not be shipped until Payment via PayPal is received.
WE ONLY ACCEPT PAYPAL. THANK YOU!